Legal Notice
Effective Date: 17.09.2025.
This Legal Notice provides essential information about our platform in accordance with EU Regulations, including the Digital Services Act (Regulation (EU) 2022/2065) and the e-Commerce Directive (Directive 2000/31/EC). Please read this notice carefully.
1. Service Provider Information
Operator: Medical Pharma Services, s.r.o.
Registered Address: Evropská 846/176a, Prague, 160 00 Czech Republic
Company Registration Number: 27084949
VAT Number: CZ27084949
Email: info@m-phar.com
Phone: +420 601 528 538
Contact Form: https://m-phar.com/contact-us/
2. Terms and Conditions
Our platform is governed by our https://m-phar.com/TC, which outline the rules for using our services, including:
- Policies on content moderation, including the use of automated tools and human review processes.
- Conditions under which user content may be removed, accounts suspended, or services restricted.
- Procedures for reporting illegal content or appealing moderation decisions.
We will notify users of significant changes to our Terms and Conditions at least 15 days in advance, allowing business users the opportunity to terminate their agreement if they disagree. If our platform is accessible to minors, our terms are presented in age-appropriate language.
3. Reporting Illegal Content
We provide a user-friendly mechanism to report illegal or harmful content in compliance with Article 16 of the DSA:
- Submit a Report: Use our page https://m-phar.com/compliance-hotline to flag content that violates our policies or EU law.
- Process: We acknowledge receipt of reports promptly and inform users of our decisions, including reasons and redress options (e.g., internal appeals or out-of-court dispute resolution).
- Trusted Flaggers: Notices from designated trusted flaggers are prioritized and processed without delay.
For questions about our content moderation process, contact us at compliance@m-phar.com
4. Protection of Minors
We are committed to ensuring a safe online environment for minors:
- Age Assurance: We use proportionate methods to estimate user age and restrict access to age-inappropriate content.
Child-Friendly Design: Our platform avoids manipulative features (e.g., infinite scroll) and uses age-appropriate language for warnings and settings.
5. Privacy Notice
Your privacy is important to us. Our Privacy notice (https://m-phar.com/privacy-notice) explains:
- What personal data we collect and how it is processed.
- The legal basis for processing and how we share data.
Your rights under the GDPR, including access, rectification, and erasure.
6. Dispute Resolution
Users can appeal content moderation decisions through our internal complaint system https://m-phar.com/compliance-hotline. You may also seek out-of-court dispute resolution through certified bodies listed by the Digital Services Coordinator in your EU Member State.
